Terms of Service — WellMet

Effective date: June 13, 2026
Last updated: July 8, 2026

These Terms of Service ("Terms") are a legal agreement between you and WELLMET INC ("we," "us," or "our") governing your use of the WellMet mobile application ("WellMet," the "App"). By creating an account or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

1. What WellMet is — and is not

WellMet is a directory and scheduling tool that connects people seeking in-person wellness services ("Customers") with independent wellness professionals ("Professionals"). We provide the platform that lets you create a profile, browse listings, message, and arrange sessions.

We are not a party to the services arranged through the App. Professionals are independent and are not our employees, agents, or contractors. We do not provide wellness, medical, therapeutic, or health services; we do not employ, supervise, direct, or control Professionals; and we do not guarantee the quality, safety, legality, qualifications, or outcome of any service. Any agreement for a session is solely between the Customer and the Professional.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the App. By using WellMet you represent that you meet these requirements and that the information you provide is accurate and kept up to date.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe create risk to other users or the App.

4. Payments are off-platform

Payment for services arranged through WellMet is handled directly between the Customer and the Professional, off-platform (for example, cash or a third-party payment app). We do not process, collect, hold, or guarantee service payments, and we are not responsible for any dispute about payment, refunds, no-shows, pricing, or tips. Rates shown in a listing are set by the Professional and are arranged between the two people.

5. Professional subscriptions (auto-renewing)

Professionals may purchase an optional subscription to unlock listing and other paid features. These subscriptions are sold as auto-renewable in-app purchases through Apple, and the following terms apply:

  • Payment is charged to your Apple Account at confirmation of purchase.
  • The subscription automatically renews at the then-current price for the same period unless you cancel at least 24 hours before the end of the current period.
  • Your Apple Account is charged for renewal within 24 hours before the end of the current period.
  • You can manage or cancel your subscription, and turn off auto-renewal, in your Apple Account settings after purchase.
  • Any unused portion of a free trial (if offered) is forfeited when you purchase a subscription.

Subscription purchases are handled by Apple and are subject to Apple's terms. Refunds for subscriptions are handled by Apple per their policies; we generally cannot grant them directly.

6. Acceptable use

You agree not to:

  • Use the App for anything unlawful, harmful, fraudulent, or deceptive.
  • Offer or solicit any illegal service, or any service you are not qualified or licensed to provide.
  • Harass, threaten, defame, or discriminate against another person.
  • Misrepresent your identity, qualifications, credentials, or affiliation.
  • Post false, infringing, obscene, or otherwise objectionable content.
  • Scrape, reverse-engineer, overload, or interfere with the App or its security.
  • Use the App to arrange any service that is sexual in nature or otherwise violates these Terms or applicable law.

We may remove content and suspend or terminate accounts at our discretion to enforce these rules.

7. Professional credentials

Professionals may submit credentials for verification. Any verification badge reflects a limited, good-faith check and is not a guarantee of a Professional's qualifications, licensing, training, insurance, or fitness to provide a service. Customers are responsible for satisfying themselves about a Professional before booking. Professionals are solely responsible for holding and maintaining any license, certification, or insurance required by law for the services they offer.

8. User content

You retain ownership of the content you submit (profile details, listings, photos, messages, reviews, feedback). You grant us a non-exclusive, worldwide, royalty-free license to host, display, and use that content as needed to operate and improve the App. You are responsible for your content and represent that you have the rights to share it. Reviews and feedback must be honest and based on a genuine experience.

9. Assumption of risk — in-person services

In-person wellness services carry inherent risks. You understand and agree that meeting and receiving services from another person involves risks to your health, safety, and property, and that you arrange and attend any session at your own risk. We do not conduct background checks on users except as expressly stated, and we do not guarantee the conduct, identity, or safety of any user. Use common sense, meet in appropriate settings, and stop any session you are not comfortable with. If you ever feel unsafe, contact local emergency services.

This App does not provide medical advice. Services arranged through WellMet are not a substitute for professional medical care. Consult a qualified healthcare provider before beginning any new wellness activity.

10. Disclaimers

The App is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the App will be uninterrupted, secure, error-free, or that any defect will be corrected. We make no warranty regarding any Professional, Customer, listing, or service available through the App.

11. Limitation of liability

To the fullest extent permitted by law, WELLMET INC and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or for any personal injury, property damage, or harm arising from or related to (a) your use of the App, (b) any service, conduct, or content of any Customer or Professional, or (c) any interaction, session, or transaction arranged through the App — whether based in contract, tort, negligence, strict liability, or otherwise, and whether or not we were advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for all claims relating to the App will not exceed the greater of (i) the amount you paid us, if any, in the 12 months before the claim, or (ii) USD $50.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless WELLMET INC and its officers, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the App, your content, your interactions or sessions with other users, or your violation of these Terms or of any law or rights of a third party.

13. Termination

You may stop using the App and delete your account at any time. We may suspend or terminate your access at any time if you violate these Terms or to protect users or the App. Sections that by their nature should survive termination (including payment, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

14. Changes to the App and these Terms

We may modify or discontinue features at any time. We may update these Terms from time to time; we will post the updated version with a new "Last updated" date and, where appropriate, notify you in the App. Your continued use after changes take effect means you accept the updated Terms.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.

15.1 Informal resolution first

Before filing a claim, you agree to try to resolve the dispute informally by sending written notice to privacy@wellmetapp.com describing the dispute and the relief you seek. You and we will try in good faith to resolve it for 30 days. If we cannot, either party may begin arbitration as described below.

15.2 Binding arbitration

You and WELLMET INC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the App will be resolved by final and binding arbitration on an individual basis, rather than in court, except as stated in Section 15.5. The arbitration will be administered by a recognized arbitration provider under its applicable consumer rules, conducted by a single arbitrator, and held in Dallas County, Texas or, at your election, by telephone, video, or written submissions. The arbitrator decides all issues, except that a court decides the enforceability of this arbitration provision and of the class-action waiver in Section 15.3. Judgment on the award may be entered in any court of competent jurisdiction.

15.3 Class-action and jury-trial waiver

You and WELLMET INC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a class or representative proceeding. You and we also waive any right to a jury trial. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in court, while all other claims remain in arbitration.

15.4 30-day right to opt out

You may opt out of this arbitration agreement and the class-action waiver by sending written notice to privacy@wellmetapp.com within 30 days of first accepting these Terms. Your notice must include your name, the email on your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

15.5 Exceptions

Nothing in this section prevents either party from (a) bringing an individual claim in small-claims court if it qualifies, or (b) seeking injunctive or other equitable relief in court to stop unauthorized use, infringement, or misuse of the App or intellectual property. Where applicable law gives you a non-waivable right to bring a claim in a particular forum, this section does not override it.

15.6 Severability and survival

If any portion of this Section 15 (other than the class-action waiver, governed by Section 15.3) is found unenforceable, the remainder stays in effect. This section survives termination of these Terms and of your account.

16. Apple-specific terms

These Terms are between you and WELLMET INC only, not with Apple. Apple is not responsible for the App or its content. To the extent of any maintenance and support, WELLMET INC — not Apple — is responsible. Apple has no warranty obligation for the App, and any product warranty claims, claims of non-conformity, or other claims are our responsibility to the extent required by law. Apple is not responsible for addressing any claims relating to the App, including product-liability, regulatory, or intellectual-property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a U.S.-embargoed country or on any U.S. government restricted-parties list, and you will comply with applicable third-party terms (e.g. your wireless carrier's) when using the App.

17. Miscellaneous

If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the App.

18. Contact us

Questions about these Terms:

WELLMET INC
privacy@wellmetapp.com